10-21-2021 10:40 PM
10-22-2021 08:47 AM
Without access to the printed alphanumeric code or the QR code on the device itself, the only other option is if you still have the original packaging as the same information is in the box. Without this info, unfortunately there’s nothing else that can be done.
11-03-2021 03:18 PM
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
P.S Thank you for your help. Rubes!
11-17-2021 01:00 PM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.