No history even though I got a message for movement

[Unsatisfied]

Hi, I received a message last night about activity.  I just woke up in the middle of the night at about 10:32pm as I went to the footage it showed from 11pm- present.  I couldn’t go back any further than last night at 11pm there’s literally no footage. If someone shut off the camera would I be notified?  Please help because it has worked so well in the past and I have a stalker and need it to be fixed ASAP!  If not I will have to get rid of it!

thank you,

unsatisfied customer

[mdr2]

If you want to be able to go back more than 3 hours then you have to get the monthly subscription.  It is very worth it in my opinion as you get a lot of good features.

[Unsatisfied]

How much is it for 3mths

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary

[mdr2]

It is about $6/month but you get a lot.  I think for that amount you also get something like 5 cameras included.

If this is a brand new camera you should have gotten a 30 trail (or something like that).

Here is the link to add the subscription:

https://store.google.com/us/product/nest_aware?hl=en-US