10-13-2022 08:54 PM
The doorbell no longer secures and latches to the mount frame. As a result, the door bell fell and lens shattered. Looking to replace the door bell as it's under a year. Please help.
10-14-2022 08:36 AM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
10-14-2022 06:28 PM
The mounting latch on the battery doorbell seems to be poorly designed; other customers are reporting similar issues, like this one:
10-15-2022 01:22 PM
Hey Rloqc77,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
I appreciate the help, Brad and MplsCustomer.
Thanks,
Archie