No longer latches

[rloqc77]

The doorbell no longer secures and latches to the mount frame.  As a result, the door bell fell and lens shattered.  Looking to replace the door bell as it's under a year.  Please help.

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[MplsCustomer]

@rloqc77 

The mounting latch on the battery doorbell seems to be poorly designed; other customers are reporting similar issues, like this one:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-Battery-Locking-mechanism...

[aatienza]

Hey Rloqc77,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, Brad and MplsCustomer.

Thanks,

Archie