No longer receive images in notifications

[Sal0]

I used to get images on notifications when there was an alert. And just stopped happening. Reset phone, router and reinstalled nest, worked for a day then back to same problem.

It worked fine for over a year now this happening, and if the doorbell rings and I open the notification, by the time the stream has actually started the person has left!

Somethings been changed arohnd late last year to cause this issue.

Is there a fix?

I've seen other threads of someone saying the same issue and threads closed with no resolution.

[Carlossilvio]

I have the same problem. But my wife phone still show a capture in the notification drop-down bar. So I think maybe related to my settings, either the phone or app. I have no being able to get it on my phone

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[GregPB]

I need help with this issue. I am not receiving images or notifications on my phone through nest. 

[Brad]

@GregPB

Have you tried to restart your phone and your cam? I would try that and make sure that your wifi router is restarted as well. It could just mean that it needs to update and the restart may just do the trick for you. Restart the wifi router first, and then restart the other devices.

Best regards,

Brad.

[James]

Hello @GregPB,
Just wanted to check in here to see if you were able to see Brad's response? Do you still need help? Let us know when you can.

Thanks,
James

[ericincal]

I have had this problem for years. Some times the images comes in, most of the time they don't.  Happens on 3 of my Galaxy Note phones. (Note 8,10,22) Everything reset. Reinstalled the ap,  please help. 

[Sal0]

Yes still. Need help.

Reset everything many times, even reinstalling the nest doorbell, got image notifications for the first few times and then they're gone again. 

[Sal0]

Still the same issue. 

Restarting phone and router does nothing, still. No notification images. 

Wife's iPhone works great though with notification images. 

[Carlossilvio · Accepted solution]

check if your phone is in  battery saving mode and turn that off. that worked for me

[Brad]

@Carlossilvio

Glad to hear that method worked for you! Thank you for sharing it with the community. Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[NatMar1]

👋hi!

I have a Samsung and the same issue with the images not showing with the notification. My husband has an iPhone and it works fine for him.

I've already tried resetting everything and the issues is still the same. Please assist it's very annoying and defeats the point of the camera.

Thanks!

[SM4]

I have a Samsung phone as well. The images worked fine with the notifications for about a year and a half until recently the images do not appear in notifications. I hope someone from Nest can help. Resetting devices and router in any order does not help to bring the operation back to how it used to originally 

[janthadeus]

Hi SM4,

Thanks for trying to troubleshoot your camera notification. Let’s get this sorted — a few questions: is there a pending Android update? Is there enough memory on your phone storage? Also, is the Do Not Disturb setting off and the Background app refresh on in your phone settings? 

Going over the steps here might help:
 

1. Restart your Nest camera. 
   • Plug the camera into a power source.
   • Locate the reset button at the back of the camera.
   • Press and hold for 5 seconds.
   • Your camera will restart, and the status light will be steady, solid white.
2. Restart your modem or router, unplug it from the power outlet for 1 to 2 minutes. Then, plug it back in.
3. For Android devices, go to System settings > Sounds and notification > App notifications > Nest or Google Home and follow the configuration below.
   • Block all is disabled.
   • Allow peeking is enabled.
4. Restart your phone. Turn it off for 60 seconds. Then, turn it back on.

Let me know how it goes.

Thanks,

JT

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad