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No notification sound

Myboymurph
Community Member

Wired nest doorbell. 3 phones have the app. My phone is primary phone which is a Samsung Galaxy a10e the other 2 are Motorola play. My phone shows the activity but does not give an audible alert, the other 2 phones do.

Have spent hours on the phone with Samsung and with Nest. Last contact with Samsung said to do a factory reset of phone which would erase all my pictures, messages etc. Doesn't sound like a good idea.

6 REPLIES 6

EmersonB
Community Specialist
Community Specialist

Hi Myboymurph,
 

Thanks for posting and I'm sorry to hear if your phone does not give you an audible alert when there's an activity. Let's check our options here. To confirm, what app are you using? Is the Airplane or Do Not Disturb mode turned off or on?

 

Try these steps:

  • Go to the device’s Settings.
  • Select Apps and notifications.
  • Select all apps.
  • Locate the Home app Google Home app or Nest app .
  • Select Notifications.
  • Ensure that the toggle is on

 

In case you see an option for audio or sound alerts you might want to check it and make sure it's enabled.

 

Keep me posted.

 

Thanks,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi Myboymurph,

 

I just wanted to follow up and see if the steps above work?. Let me know if you have any additional questions from here.

 

Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello Myboymurph,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Emerson

Discoverd by accident when I swiped my screen down checking my notifications that the one indicating my camera spotted some one was listed under silent notifications.  Clicked on it and changed it to audible notifications. Don't know how I must have done this bit working fine now.

EmersonB
Community Specialist
Community Specialist

Hey Myboymurph,

 

@Myboymurph awesome — glad to hear that and thanks for getting back to us. If you have other questions and concerns, feel free to let me know.

 

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks for your help here, Emerson.

 

Best,

JT