No video on replacement camera

[flyingdude]

I had to replace my Nest Doorbell Camera (wired). Now I get no video. How can I fix this?

[zoeuvre]

Hi there,
 

I know it’s been a while, and I thank you for reaching out to us. I’d like to take a look at this for you. 
 

A few questions: do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do they have? Also, is all of their history missing or just certain portions? Lastly, how is the Wi-Fi connection in that part of the house?

I’ll look forward to your response. 

Best,

Zoe

[flyingdude]

Hi Zoe. Thanks for your response. I pay $50 p/year for something. Maybe Nest Aware?  I had a doorbell/camera. The camera worked (including video) but the doorbell didn’t. I purchased & installed a new door/camera. Now the doorbell works but the camera does not(no video). Wi-Fi is good at the front door. Please help!  Thanks. 

[EdmondB]

Hi flyingdude,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hello there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,
Edmond

[EdmondB]

Hey flyingdude,

Apologies for the late response. I'd be happy to take a look into this for you.
Just a few questions: Is the Nest camera showing offline in the App? What is the status of the LED light in the Nest Camera? What steps have you taken so far?

Thanks in advance for your reply.

Best,
Edmond