Subscription under wrong user name

[Amorenailspa]

 Subscription is up with the wrong username.   Need assistance changing the account. 

[MplsCustomer]

@Amorenailspa 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EdmondB]

Hello Amorenailspa, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Hesacrook22]

Are you kidding me. 

[EdmondB]

Hey everyone,

@Hesacrook22, to confirm, are you having the same issue with the Nest-aware subscription? If so, you need to go to https://goo.gle/2NXcnMq and sign in with the same email address that you use on the Nest or Google Home app, then purchase the Nest Aware subscription.
 

Please note that Nest-aware subscriptions cannot be transferred to another Google Nest email account. You can only transfer a Nest Aware subscription to a different home structure using the same Google Nest email account if you happen to have the 2nd generation Nest Aware Subscription. The other option here is to transfer the Nest Camera or Nest Doorbell to the wrong email account to use the Nest Aware subscription.

Let me know if you have other questions.

Thanks,

Edmond

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I will be locking this thread within 24 hours.

Regards,

Dan