Not receiving doorbell alerts

[Katwalker1977]

We have a Nest Hello doorbell that works great. My husband, who has an Android phone and tablet, has the primary Nest account t. Thus, I have to access everything through Google Home. I can see everything through the doorbell camera; however, I do not get alerts when someone comes to the door. Directions say to go to Settings > Google Home > Notifications and change preferences, but there is nothing listed under Notifications. 

[Katwalker1977]

Oh, I have an iPhone and IPad.

[MplsCustomer · Accepted solution]

@Katwalker1977 

If you have a Google Nest Hello Doorbell (the wired Nest Hello, and NOT the newer Google Nest Doorbell [Battery], you still have to use the Google Nest app. I don't know why you said you have to access everything through the Google Home app; household members can access older Google Nest cameras and doorbells in the Google Nest app, using the same password they use for the Google Home app, and the same password under which they were invited into the household. You cannot change settings for the Google Nest Hello Doorbell--including notifications--in the Google Home app; you have to use the Google Nest app.  This works fine in our household with iPhones and an iPad.

[Katwalker1977]

Thank you! I couldn’t get into Nest earlier (it said the device was already assigned a user), probably because I didn’t have Home downloaded, so I presumed I could only go through Home. Now that I have Home set up, I can get into Nest just fine. I guess I just have to have both apps downloaded to get alerts and see.

[EmersonB]

Hello everyone,
 

@Katwalker1977 I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

@MplsCustomer thanks for the information.
 

Best,

Emerson

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson and Brad.

Thanks,

Archie