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Old Video Recording of Event

Chandrakumaran
Community Member

I have the wired door bell from April but the nest aware subscription started from 5th of May. I thought I could see the videos 60 days back. I had an important event recorded on 4th of May and I am unable to view it.

Please, could anybody help me to retrieve the video?

Many thanks,

Chandrakumaran

 

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

The history starts from when your subscription starts. You can't see videos from before your subscription started I'm afraid.

EmptyNester
Gold Product Expert
Gold Product Expert

Another possibility is  you had the trial subscription and it ran out before you actually activated  your PAID subscription.  If this was the case then the old video is gone and Google can not retrieve it.

Jenelyn_O
Community Specialist
Community Specialist

Hi everyone,

 

I appreciate your inputs, @David_K and @EmptyNester.

 

@Chandrakumaran, thanks for reaching out. I'm sorry for the delay. I hope you got the answer you're looking for. Please let us know if you still have questions in mind, as we'll be willing to assist you further.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Chandrakumaran,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

Regards,

Jenelyn