On iOS the doorbell live stream ends when switching apps

[daankets]

When I'm talking to someone in front of the door, and I switch to a different app in order to look something up or open the door, or disable the alarm... the video stream ends - and you have to reconnect. If you're talking to the other end, the stream should be handled as if it were a call (stay live, blue indicator on left top of device to return to the call).

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[daankets]

Sure, I still need help. Not having this feature made me switch back to Ring for now. I might switch back to Nest once this is supported.

[Brad]

@daankets

I would agree that this would be a great feature! Please leave your great ideas, and all other feedback in the app. That way we can know what you have to say. This would be a great feature request though. 

Best Regards,

Brad.