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Outdoor Camera Cord Water Corrosion

skamali
Community Member

Hi,

I have the Nest camera with the outdoor cord. I live in Los Angeles where it is hot, dry, and hardly ever rains. Yet for some reason, my outdoor camera stopped working and when I investigated why, I found that both the USB end and the housing for it have water corrosion. 

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Why? Can someone please tell me how I can get a replacement without having to buy a new one because I do not think I should have to pay for another one when the product does not work as advertised. Thank you. 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.