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Outdoor Camera Mounting Accessories

tjwjr14
Community Member

I need mounting accessories (magnet and wall plate) for two outdoor cameras so that I can mount at a new house. Am I able to purchase these as replacement parts?

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, @tjwjr14!

 

If you are still within your Warranty period, then please fill out this Support form so that support can collect some additional information from you. If you are outside of your warranty period, then I am afraid we would not be able to provide a replacement.

 

Best regards,

Brad.

tjwjr14
Community Member

There is no support for accessories out of warranty. Considerable let down, and second time I've had a bad experience with unaccommodating Google support. 

Brad
Community Specialist
Community Specialist

@tjwjr14

 

I apologize for the inconvenience! Yeah unfortunately with it being out of warranty, there is nothing we can do for you here in the forums. 

 

Best regards,

Brad.

tjwjr14
Community Member

Yeah that part was pretty clear already, it's the whole point of the inadequate support complaint. 

Brad
Community Specialist
Community Specialist

@tjwjr14

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.