cancel
Showing results for 
Search instead for 
Did you mean: 

Outdoor nest cam IQ power cable

metajohnm
Community Member

What is the best way to get a hold of a Nest IQ power cable. I have 2 camera that i purchase less than a year ago now and I have been able to confirm that on the power cables just stopped working. I have been looking for a replacement for over a month now with now luck online or at any stores. 

Am i forced to buy a new camera?

1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

@metajohnm

 

I am definitely not a spammer. I can just inform you that I am not the one that is taking care of this Replacement inquiry. I only input the information. Replacements are delayed at this time, and I do not have any form of ETA for you. Please just wait for an email from a Google Support agent.

 

Best Regards,

Brad.

View solution in original post

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

 

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.

metajohnm
Community Member

I am watching for an email.

Thank you!

metajohnm
Community Member

I guess I am now seeing this as possible spam response. I have seen this user "brad" respond with this message and then that seems to be the end of it. 
Nice work Google. 

Brad
Community Specialist
Community Specialist

@metajohnm

 

I am definitely not a spammer. I can just inform you that I am not the one that is taking care of this Replacement inquiry. I only input the information. Replacements are delayed at this time, and I do not have any form of ETA for you. Please just wait for an email from a Google Support agent.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

John9070
Community Member

I have the same question.  My cable is broken.  I have tried a standard USB C from my iPad and it works but it does not lock in position or is it long enough. Other C cables do not have the right form to fit in the camera end.