Outside walkway camera

[hsmiller13]

• Having problems with my outside walkway camera. Supposed to be wired in but won't work because it says a battery needs to be replaced. Didn't know my Nest cameras outside had batteries in them. When the power goes out my cameras all of them stop working period. How do I fix this?

[MplsCustomer]

@hsmiller13 

It depends on which cameras you have. The older Google Nest Outdoor Cameras, which are installed in the Google Nest app and have not been sold since Sept. 2021, do not have batteries and therefore cannot work when the power goes out. The newer Google Nest Battery Cameras, which are installed in the Google Home app and have been available since Sept. 2021, of course have batteries, as the name says. If they are plugged in with the optional power cable, then they will function when the power goes out, and the batteries should remain charged. (We have had a battery camera for almost 22 months, plugged in with the optional power cable; it is "Live" and online all the time and the battery remains charged.) If the battery camera is NOT plugged in, then the camera needs to be dismounted and the battery charged whenever the battery gets low.

[EdmondB]

Hello hsmiller13, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help @MplsCustomer.

Best,
Edmond

[EmersonB]

Hey everyone,

@hsmiller13, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, MplsCustomer and Edmond.

Regards, 
Emerson

[EmersonB]

Hi hsmiller13,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 
Emerson