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Paying $20 a month for a lot of "Video not available check back again later" messages?

P_LM
Community Member

Any idea when will this issue of not being able to access videos  addressed and fixed? I see this isn't a new problem; many people are complaining about it.

I'm using the Google Home App on a Pixel 8 phone.  I currently have 5 Google Nest Outdoor Battery Cameras (4 are plugged into electrical outlets) and pay $20 a month for "Nest Aware Services."  

For over a month, when I try to look at an event or scroll through my camera's daily feed - it's not available.  Sometimes it becomes accessible after 12+ hours, sometimes it never does.

I think this problem occurred once in a while, starting about the time of the app updates to improve the resolution, and new layout on the Android app.  But yesterday not one of my cameras had video I could access, for over 24 hours.

I have troubleshooted by re-installing; starting/stopping/updating the app; restarted wi-fi, reduced the quality from max - all the suggestions. 

Something is obviously wrong and the videos aren't available for viewing, 12 hours after an event.

"Video not available; check back again later." >> concerning for a security camera.  

1 REPLY 1

CProperties
Community Member

I am having the same issue. I got the cameras for security but regularly cannot access the video footage.