Pink screen with google nest camera

[Kmikes]

Just installed my Google nest cam yesterday and everything was fine. Today I wake up and check the video and all I have is a pink screen. I checked the forum and unplugged it and let it cool down  but I'm still having the same issue.

[SoriaD_]

Hello @Kmikes 

Thanks for reaching out to our Nest Community. Apologize for all the inconvenience with the video quality on your Nest Cam. Don´t worry I'm happy to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution. 

• I suggest checking If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. 
• Observe the feed to check if the pink or purple tint goes away when they toggle the Night Vision settings off.
• Ensure the camera is installed in a supported location and not in an area prone to overheating or direct sunlight.
• If the situation is still there, try a Factory Reset on your Nest Cam.

Please feel free to continue posting, and I will be happy to find a solution for your situation.

Best regards,
Douglas.

[Kmikes]

I just installed Google home on my iPad and it works fine,  so I Uninstalled Google home on my android phone and reinstalled and it still isn't working. 

[catheryn]

Hi @Kmikes,

I understand your frustration. I apologize for the trouble you're experiencing. To assist you better, we'll need some additional information. 

I'm sending you a secure form where you can provide all the necessary details, and also please fill out all the information required. 

Please make sure you leave your Community Thread and Community Username.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Catheryn.
 

[chaconmorales]

Hey @Kmikes,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Mario