09-02-2021 11:25 AM
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Original poster: Leigh Wardle
09-15-2021 03:38 PM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your camera?
Please let me know if you need further assistance.
09-16-2021 05:39 AM
I have the exact same issue. Even when trying to click on the base plate to the camera un mounted the base plate does not click in. Is this a manufacturer defect?
09-16-2021 07:30 AM
I had the same issue. It will click it but it is hard to do. You just have to push harder. Do it just like they show in the video as though the metal plate is mounted on the wall. So Stupid that they designed it to require the metal plate to be on it to turn on.
09-16-2021 11:41 AM
Thank you mdr2. I’m 210 lbs, I put as much weight as I can at different angles and no luck. It just springs back up.
Does anyone know if there a service number for google or a way to do returns?
09-16-2021 05:40 PM
Hi SR, So here is a little video that I watch to see how to do it. It is a little difficult if it isn't mounted to the wall but I was able to do it. Watch this Youtube link and jump to the 3:15 mark.
I returned mine about 2 weeks ago and as best I can remember to return it (assuming you got it from the Google Store) just log into the store and look at your orders and I think there is an option to return it. I seem to remember you have to do it within 14 days.
09-16-2021 07:38 PM
I’ll try to return it. It’s odd there does not seem to be a mechanism or even anything to provide leverage for a click.
thank you for the help.
09-16-2021 08:27 PM
Glad to help but sorry about not having better news. I'm totally disappointed as well and feel very let down by Google.
10-01-2021 12:50 PM - edited 10-01-2021 12:50 PM
I too am having a problem getting it to click and stay in place. The wind barely just blew and it fell from the wall bracket. I have put force on it to see if it would "click" and nothing. I lightly pull outward on the doorbell to see if it would come off and it doesn't but if I pull a little harder it comes off without using the key to disconnect it. I doubt I can return mine now that it has a dent on it from when it fell today. Very frustrating.
10-01-2021 01:00 PM
I just loosened the screws a little bit and tried it again. This time I did hear the click when I put it back on. Hopefully that is all I needed to do.
11-22-2021 07:43 AM
This worked for me after so many tries. The screws are really loose now, but all good since it’s finally mounted! This was only and issue for me when using the wedge with the wall mount. I loosened the screws from the wall mount connecting to the wedge. Thanks for the tip!
10-31-2021 06:49 PM
I used the little thing they gave you to un Mount it when it’s time to charge. I just stuck it in and wiggled it a bit and it mounted & doesn’t come off.
11-01-2021 02:20 PM
I took a look at the Camera again. The small spring loaded plastic circle is defective and the ket to release it does not help. It's simply defective. I'll try Google support.
11-22-2021 09:55 AM
Yep, it was defective. I was sent a replacement.
01-04-2022 02:09 PM
I had the same mounting issue when using the wedge. Seems to be that the wedge design (indented in the center) causes the metal plate to be "too" flush to the wedge, preventing the top of the camera from sliding in when the bottom metal circle is inserted.
I fixed this by adding thing washers between the wedge and the metal plate. Poor wedge mount design!
03-08-2022 12:48 PM
This worked for me and seemed to have solved the issue after taking it off and placing it on mulitple time!
When you push the key into the top slot, depending on how you angle it, you'll feel the little dot at the top rear side of the door bell move in or out slightly. Reposition the key through the top slot so that the little dot protrudes out more and then try clicking it in. Works for me 🙂