Problems installing Nest Cam battery on Nest Hub Max

[karom]

Problems installing Nest Cam battery on Nest Hub Max

The Google Home app tells me I need to install it using the Nest app.
I go to the Nest app and as soon as I scan the code it tells me I need to use the Google Home app to install this device.
On the Nest app if I try continue without scanning I get a bit further and it tells me to choose the last 4 digits of the serial number but there is nowhere to enter any digits.
Help!

[David_K · Accepted solution]

Are you using the latest version of the Google Home app? Nest Cam (battery) is setup in the Google Home app for sure, not the Nest app. Are you following these steps?

https://support.google.com/googlenest/answer/10732535?co=GENIE.Platform%3DAndroid#zippy=%2Cbattery-p...

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for your help, DavidKing!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.