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Problems setting up new doorbell

TehStoneMan
Community Member

I am trying to set up a new doorbell, but when I try to set it up through the Home app, it tells me to use the Nest app, and when I try the Nest app, it tells me to use the Home app.

Is there any other method I can try?

2 REPLIES 2

TampaTec
Silver Product Expert
Silver Product Expert

might be an update issue. try going into app store then update both apps, but if its a software error you can restart the phone to clear out any bugs. 

TehStoneMan
Community Member

Didn't work. Is it possible that my phone is too old? Galaxy Core Prime SM-G360G