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Push doorbell and video stops

Paulmholland1
Community Member

Camera stops recording when doorbell ushed.

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Paulmholland1

This sounds like the same failure of the internal battery in the Google Nest Hello Doorbell that is causing the doorbell to go offline for a minute whenever the doorbell is pressed, but your post says you have the "Nest Doorbell (wired Gen 2)". If by chance you actually have the older Nest Hello doorbell, then you should know that hundreds of customers, including us, have reported this:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

You can try taking the doorbell apart and replacing the internal battery (not for the faint of heart: https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729), or you can buy a Nest Mini and turn off "Indoor chime" (this prevents the doorbell from going offline) and turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451?hl=en). That's what we've done with both of our Nest Hellos.

View Recommended Answer in original post

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Paulmholland1

This sounds like the same failure of the internal battery in the Google Nest Hello Doorbell that is causing the doorbell to go offline for a minute whenever the doorbell is pressed, but your post says you have the "Nest Doorbell (wired Gen 2)". If by chance you actually have the older Nest Hello doorbell, then you should know that hundreds of customers, including us, have reported this:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

You can try taking the doorbell apart and replacing the internal battery (not for the faint of heart: https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729), or you can buy a Nest Mini and turn off "Indoor chime" (this prevents the doorbell from going offline) and turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451?hl=en). That's what we've done with both of our Nest Hellos.

Brad
Community Specialist
Community Specialist

Hi there, @Paulmholland.

 

Thanks for all of your help here, MplsCustomer. 

 

Just checking in to see if you still needed assistance with this. Please let me know.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad