Recording isn't working on my outdoor camera

[DRutherford]

Why am I not getting my recording I paid for?

[MplsCustomer]

@DRutherford 

 What Nest Aware subscription do you have? Is your camera in the same Google Nest "home/structure" as your subscription?

You can check here:

https://store.google.com/subscriptions

What specific camera do you have? This Help topic lists what you get with each subscription on each camera:

https://support.google.com/googlenest/answer/9681538

[EmersonB]

Hello everyone,

@DRutherford, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how many home structures do you have? Are you signed in to your same email address when you purchased your Nest Aware subscription? Make sure you applied your subscription to the home structure where your Nest devices are linked. Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson