06-09-2022 03:52 PM
Hello,
Does Anyone have a replacement part umber or location to purchase a replacement nest IQ outdoor power cable 25 foot in length?
I had a contractor accidently cut two cables.
Thanks!
06-09-2022 04:06 PM
Astonishingly, unlike Ring Arlo, Wyze, and Blink, Google Nest does not sell ANY spare parts for its cameras and doorbells, and instead tells customers to find a "third-party retail store".
06-09-2022 05:27 PM
This is just retarded, I have not even 2 years old camera and I cannot buy replacement cable for it, because it's discontinued product.
"Nest Cam IQ Outdoor Power Adapter" in Google Store is permanently out of stock. It's one big joke from customers.
06-10-2022 02:58 PM
If you go onto ebay you can find people selling used ones and I think I have even seen some 3rd party replacements. Just be careful and make sure you get the one for the model camera you have.
06-13-2022 05:11 PM
Hey folks,
Appreciate the help, EmptyNester and MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.
Thanks,
Archie
06-13-2022 05:52 PM
Unfortunately I am retiring 2 nest iq outdoor cameras and will buying none google cameras.
06-13-2022 07:22 PM - edited 06-15-2022 05:07 PM
Hi Octive, I think you are making a good decision to move on (Sorry Google). Be sure to check out the cameras from www.eufy.com. I have been buying some and I'm really impressed with the bank for the buck. And the software is so well designed. And get this.... if you call them you can get a real person on the phone typically under 5 minutes (again, sorry Google).
06-14-2022 03:46 PM
Hey folks,
We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Learn more here on how to send feedback.
Thanks,
Archie
06-15-2022 03:52 PM
Hey folks,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
06-15-2022 05:10 PM
Really aatienza? I'm not trying to be difficult but I don't think the Google folks are working hard on this. It has been 9 months and not a single feature (of any significance) from the Nest app has been brought to the Google Home app. And where is the ability to view from a browser.
06-16-2022 03:34 PM
Hey EmptyNester,
We hear you — we're always looking for ways to improve and we'll take it as feedback.
Thanks,
Archie
06-16-2022 04:18 PM
Thanks for replying aatienza, Can't we get some kind of update in the timing of anything? Or do we have to wait until December 31, 2022 to see what updates come out in 2022? Why is this such a secret? Many other companies (like apple) pre-announces all the new features and approximately when they will be coming out and they have public beta versions. Why is this so hard for Google to do? I'm only left to conclude that no one is working on fixed the Google Home app for security cameras.
06-17-2022 09:03 PM
Hey EmptyNester,
This is where we share any updates from our Nest devices. Check out this link: https://bit.ly/3tIMEg6
Thanks,
Archie
06-20-2022 10:30 PM
Hey EmptyNester,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
06-21-2022 10:32 PM
Hey EmptyNester,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
06-21-2022 10:42 PM
Hey Archie,
I'm not sure if this is intentionally, but you did not answered any questions yet.
We still don't know:
- when Google Home app with have functionality of Google Nest app, namely preview of all cameras on one screen, access to recordings, website interface, access to history events (not just scroll)…?
- when/where we can buy power cable for Nest Cam IQ?
06-22-2022 11:56 AM
Yeah, sorry for the late reply. No questions were answered.
The false advertising of cables I require and the compatibility issues of the new product line. Have killed the platform for me.
I'm in the process of trashing the entire security system, and actively looking for an alternative vendor.
06-23-2022 11:34 AM
Hey folks,
Here is the latest update that we have on any sort of roadmap. If you are looking for a feature, please make the feature request in the app.
Best regards,
Brad