Cameras and Doorbells

Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Wrong type?

Previously nest cam working great but I changed the router and modem and now I can’t connect, I get the message “Incorrect Wi-Fi Security, enter the correct TYPE and try again. (The upper case is mine to emphasize TYPE (Not sure what that means)) I h...

Battery charger not working

Hi,Newbie here. When charging my doorbell it flashes slowly a blue/Green colour. Is that charged or not? It’s been on charge for days. I’ve mounted it and it’s not working and I can’t work out where to view if it’s recording or not, Nest App or Googl...

outdoor wireless camera keeps unmounting itself over time

We have two outdoor wireless google cameras. One has been fine but recently, we've had our other one unmount itself twice in the last month or so. We have had no recent snow or ice and our climate has been primarily dry with rain at times. Thankfully...

Resolved! No QR or Setup Code on Nest Cam with Floodlights

There is no sticker on the front of my Nest Cam with Floodlights and there is nothing labeled Set Up Code on the bottom of the device. There are all sorts of other numbers. I've tried entering every 6 digit number on the label in place of the QR code...

Resolved! Adding family members to Home to allow them to view Nest Cameras

We have a few external Nest Cameras around our rental property. When I view the cameras through Nest or Google Home, they work fine. I have added one of our tenants to our "household" in Home, they have accepted the invitation and now appear as a "Ma...

Resolved! Nest doorbell(wired); no audio

Is there a reason why the labels category doesn't even offer the doorbell wired?? We've had our wired doorbell camera about 18 months and now, all of a sudden, we can't receive any audio from the doorbell. People can hear us just fine talking to them...

MAC Address for Google Nest Cam (battery)

Where can I find the MAC address for my Google Nest Cam (battery)?Since I cannot set this camera up in the Nest app, only in the Goggle Home app, the technical info provided by the Google Home app only gives me Device ID, Serial No, and IP.The Device...

How do I get my camera to show up on my nest account?

I have recently purchased a nest camera (battery). In the past it was really easy to add new products to my Nest app so I could see everything in one place. Since installing my new camera, it made me use google home and then "merge" the two accounts....

Unable to remove nest doorbell to charge

I’ve had the doorbell for maybe 3 months now, and each time I’ve had to remove the device to charge it has been progressively harder. This time I cannot remove it at all, it feels completely stuck. I’ve tried using a flathead screwdriver as well but ...

Nest Camera Outdoor Wired Magnet replacement

I have a nest camera that is missing the magnet mounting brackets. Both parts. 1) the wall mount 2) the magnetic part that sticks to the camera itself. Where can I get replacement parts? I believe that this is a gen1 outdoor nest camera.

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Wrong type?

Battery charger not working

outdoor wireless camera keeps unmounting itself over time

Resolved! No QR or Setup Code on Nest Cam with Floodlights

Resolved! Adding family members to Home to allow them to view Nest Cameras

Resolved! Nest doorbell(wired); no audio

MAC Address for Google Nest Cam (battery)

How do I get my camera to show up on my nest account?

Unable to remove nest doorbell to charge

Nest Camera Outdoor Wired Magnet replacement

Add new nest camera and doorbell to the Next App

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...

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