02-13-2022 10:46 AM
We woke up to our company work van broken into…. The passenger side window was busted and the back doors were open. I went to review the footage and at 2:40am the back doors were still sealed shut….3:30am the had been opened the video in between says no event detected. The **bleep** camera ran the whole time!!!!!!!!! I was angrier about THAT. I keep telling myself God must not want me to know who it was but nevertheless I still want to see who had the audacity to come take what my husband works so hard for
02-13-2022 07:35 PM
Hi Shannon, Oh that is awful. Seems like I keep hearing about this kind of thing over and over everywhere in the US these days. It is for that very reason that I pay the extra $ for the Nest Aware that records 24/7. If you have that then you should be able to see what happened. But if you don't you can not activate it and go back at this point. It will only record 24/7 once you actually pay for that feature.
02-22-2022 12:14 PM
Hey there,
I am so sorry to hear that you experienced this! I hope you and everyone else are okay. I am sorry to hear that you didn't have Nest Aware at the time. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.
Please let me know if you need further assistance.
Best Regards,
Brad.
04-20-2022 03:22 PM
Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
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James