Saving camera Footage

[baseballfant83]

Does anyone know how to save camera footage on Google home from the web on a Mac ? Thanks 

[MplsCustomer]

@baseballfant83 

You can only save detected events using the Google Home app on a mobile device.  The home.google.com website livestreams only, though I suppose you could try some sort of screen capture software.

[baseballfant83]

Thanks . Do you have instructions on saving on home app. I don’t see anywhere that gives that option to save footage? 

[MplsCustomer]

@baseballfant83 

The option to download clips is not easy to find, and they've completely changed it with the new version of the Google Home app, and the online instructions--for the older version-- are incorrect.

In the previous version, which I no longer can access, you had to select the event, and then click around with various options until a download icon appeared, and then click the download icon.  Usually you would then get a message about giving the Google Home app access to "Photos".

In the newest version, you have to select the event, then click the 3 horizontal bars in the lower right corner and click "Save clip". So far, it's been a little flakey, and doesn't always download when it says it does, and sometimes you get a message about giving the Google Home app access to "Photos".

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I hope you get the answer you're looking for. Please let us know if you still have questions in mind, as I'll be willing to assist you further. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi baseballfant83,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey baseballfant83,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn