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Scratched lens causing blurry image

Bhogals13
Community Member

Our cat caught the cable of our indoor camera and knocked it off the side. Unfortunately, it scratched the lens and now the image is blurry. How can we fix this? I'm struggling to find replacement lenses or anything like that and I don't want to be buying brand new cameras!

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hey there,

I am sorry to hear that your lens has been scratched! If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey Bhogals13,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there

 

Do you still need help with your device? If so, kindly fill out the form.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie