08-15-2022 02:35 AM
I have not opened the chime box yet, it looks sealed, but I am just concerned before I even open the box that inside the box it sounds like items are loose and it's rattling. I bought it in an Currys store that is across the border where I live over two hour drive away. So can't just bring back to shop.
08-21-2022 07:25 PM
Hi OREILLYJ13,
Thanks for visiting the Community. I'm sorry to hear that and for the delayed response here. I'd love to have a better look at this. Could you please tell me more about it? Also, do you have a Nest Hello doorbell (wired) or Nest Doorbell (battery)?
Please reach out to your electrician who can help or contact our Nest Pro to schedule a visit.
Thanks,
JT
08-24-2022 07:58 PM
Hi OREILLYJ13,
Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
Regards,
JT
08-24-2022 11:46 PM
Thank you, we went ahead and opened the box. The wire/plug part was loose in the box causing the rattle. The device itself appeared ok and is so far working ok. Thank you for your support.
08-24-2022 11:52 PM
Hi OREILLYJ13,
Sounds good! My pleasure to help you! If you have other questions and concerns, feel free to let me know.
Regards,
JT
08-24-2022 11:55 PM
Will do. Thank you very much. Have lovely day!
08-27-2022 05:04 PM
Hi OREILLYJ13,
Awesome! You're most welcome! In the meantime, do you still need help?
Cheers,
JT
08-30-2022 05:12 PM
Hi there,
I'll consider this post as complete and will lock the thread in 24 hours. Give us a shout if you have any questions.
Best,
JT