08-14-2022 07:37 PM
This issue is still in effect despite this thread being locked
While it remains that I cannot save video using anything other than a device, to anything other than that devices local storage (iPhone) this is severely limiting.
I am using iOS 15.6 on an iPhone X.
I save to the Photos app, and when the video is available, the sound button is greyed out:
There is sound on the original file, which is available through Google Home App.
Is this a deliberate limitation applied to the videos (I am in Australia).
Thanks in advance - I really would like to get some quick assistance here - as the video history is only available for 3 days.
08-17-2022 09:30 PM
Hmm - so, too late now to download the videos.
For anyone reading this and thinking about purchasing or extending the service:
I'm sending the units back and asking for a refund - it's simply not fit for purpose.
08-17-2022 10:19 PM
I'm sorry to hear that and for the delayed response. We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind.
08-20-2022 10:45 PM
It's me again. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.