Switched networks google cam 2nd gen not connecting to new wifi

[Aballo101]

I recently bought a new router, and all my devices I was able to connect except my Google nest cam 2nd gen...I completed multiple factory resets and trouble shoot with Google support and netgear...I was able to connect to my phone with hot spot but not my new network...the device is not readable on any device even by Bluetooth...any suggestions please let me know thank you

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad