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Talk and listen is not working on google nest indoor camera

despinosa94
Community Member

We have had our google nest indoor cam for about 2 years now and never had any problems with it until recently. The “talk and listen” just stopped working (on both my husband & mine iPhone & the back up phone we use for night time which is a Samsung galaxy). We have restarted our route countless times, removed the camera and installed it as new, unplugged it and plugged it back in but nothing seems to work. The little little on the camera blinks when we tap on the microphone icon but you can’t hear anything when we speak. Are we doing something wrong?

19 REPLIES 19

Srudner
Community Member

We have the same issue 😞

 

The_Gill_Family
Community Member

Same issue. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

I was told the camera is 13.5 months old and its out of warranty now. They said I had to buy another camera. 

I let them know that would NEVER happen again, but thanks for the support. 

despinosa94
Community Member

Hi, no my issue hasn’t been addressed and still have the same issues. 

artnants
Community Member

my microphone also doesn't work to talk through - how about some kind of support? Don't need an apology

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am sorry to hear that some of you are still having the same issue. This sounds like it could be a bug. Ill go ahead and report it for y'all. But I would suggest that you Factory Reset your devices if you haven't already. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

  • Your camera will forget your Wi-Fi network name and password.
  • Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
  • Any custom camera settings will revert to default settings.
  • If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
  • If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
  • If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

despinosa94
Community Member

I have done this multiple times and still no luck with “talk and listen” feature. I just have a feeling it’s a way for us to get the new Nest Cameras they have out now..

Brad
Community Specialist
Community Specialist

Hi there,

 

I am sorry to hear that some of you are still having the same issue. I would recommend restarting and factory resetting your devices. I am also just checking in to see if you still need assistance with this issue, and to thank you all for your patience!

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

viceroy64
Community Member

Still having issues. When are you going to fix it? If it’s a bug like you said, then when are you going to provide a fix or patch to fix the problem? I talk to my daughter on camera when her moms not home. I’m able to give her Instructions if she’s doing something unsafe. If something happens to her, I will blame it on you. 

I have to talk to an assistant as the cameras are at my business. Since the mike doesn't work I have been using FaceTime which actually works better but constantly disconnects. There is also a very long delay with Nest so you can at least talk to the person in real time with FaceTime

viceroy64
Community Member

Yes, it is still an issue. When are you going to fix it????

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app Google Home app
  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

Srudner
Community Member

Thanks. The issue has not been resolved, though I did speak with tech support and they said there is nothing they can do.

spankie6969
Community Member

All of my cameras as well as the displays don't work for talk feature its all the products not just 1 I have new and old cameras and displays nothing works for the talk feature.

same here.my 2 outdoor cameras are not working as well. 

Mkast
Community Member

Same here. All brand new cameras.  Works on my  Husband Samsung 20FE, but not my brand new Samsung 21 ultra

Ryushvah
Community Member

I'm here for the same issue. I have 5 indoor cameras and 2 of them I am not able to connect to and talk. I tried to "delete camera" and reinstall it but same result. What is the issue here? Thanks