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Terrible Nest Doorbell Experience since Acquisition

TXSteveO
Community Member

Quite some time ago, shortly after the Google Home App migration, I started having all kinds of problems with my Nest Doorbell.   Not only with my ios devices, but also my Google Home Hub.

The app will alert me that someone is at the front door, but 99% of the  time when I open the app, I get a spinning circle and cannot view who's at the door.  Sometimes I can view previous events, but there are many times that I get spinning circles there as well.

The doorbell quit notifying my home hub a long time ago as well.  I can ask it to show me the front door and it will stream the front door, but none of the triggered events will activate the notification or streaming to the home hub.

The Google Home app is garbage.  It should have feature parity with the Nest app, but it's far from it, and incredibly cumbersome to get to historic events on the camera and a mountain of garbage notifications from shifting light, birds chirping, etc...

I'm seriously considering ditching Google/Nest at this point...

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve