11-10-2021 05:29 AM
I have a Nest Cam IQ outdoors. Previously I could see recent video clips recording motion/sound by going to 'Full History' even though I don't have a Nest Aware subscription. Now if I try to access 'Full History' the app shows a string of camera images with recent times but if I try to play any of them I get the message 'There was a problem connecting to the camera stream'. This problem has been ongoing for the last couple of weeks. Any help much appreciated.
11-30-2021 11:13 AM
I have the same problem!! Did you fix this issue??
12-03-2021 01:28 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
12-04-2021 11:00 AM
I am still having this exact issue Brad.
12-04-2021 11:56 AM
Hi Brad
Yes, I can confirm that this problem is still ongoing.
01-18-2022 09:31 AM
Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
01-19-2022 10:14 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
12-15-2021 02:06 PM
I am having this exact issue also!!! Please respond!
12-22-2021 10:33 AM
Hey folks,
Sorry for my late response! I can imagine it's been frustrating waiting without any assistance, so I sincerely apologize. Have any of ya'll tried to Restart your devices? If not, learn how to here. If that doesn't work, I would suggest Factory Resetting your device to see if that also fixes the issue. Please let me know if that doesn't do the trick!
Best regards,
Brad.