cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

'There was a problem connecting to the camera stream'

MikePH
Community Member

I have a Nest Cam IQ outdoors. Previously I could see recent video clips recording motion/sound by going to 'Full History' even though I don't have a Nest Aware subscription. Now if I try to access 'Full History' the app shows a string of camera images with  recent times but if I try to play any of them I get the message 'There was a problem connecting to the camera stream'. This problem has been ongoing for the last couple of weeks. Any help much appreciated.

8 REPLIES 8

Jrturner
Community Member

I have the same problem!! Did you fix this issue??

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

hdwatts
Community Member

I am still having this exact issue Brad.

MikePH
Community Member

Hi Brad

Yes, I can confirm that this problem is still ongoing. 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

LalaP
Community Member

I am having this exact issue also!!! Please respond!

Brad
Community Specialist
Community Specialist

Hey folks,

 

Sorry for my late response! I can imagine it's been frustrating waiting without any assistance, so I sincerely apologize. Have any of ya'll tried to Restart your devices? If not, learn how to here. If that doesn't work, I would suggest Factory Resetting your device to see if that also fixes the issue. Please let me know if that doesn't do the trick!

 

Best regards,

Brad.