This is about a wired doorbell. Printed code got wiped off. Unable to scan or read.

[ddolson]

When I began setting up the wired doorbell, I tried scanning and reading the code and key, but it was black on black. My iPhone camera couldn't read the code, and I could partially see the key numbers with high magnification.  Tried wiping a wet finger across the key and it disappeared completely.  Call the help line and they couldn't help.  What next?

[Rubes]

Based on similar issues from other users, you need the entry key or QR code otherwise you cannot set up. This information is also usually found on a sticker attached to the original box so check that too.

[aatienza]

Hey ddolson,

Appreciate the help, Rubes. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve