NEST Cam Battery dropping

[Uflippinidiot]

I have a weird issue since I switched to these since I can't get the OG cameras for the Nest app anymore.  Now that I switched them all they are literally losing connection every night.  They keep it all day long and starting at 1am to 2 am they go out.  Not all at once but they lose all connection for 2-3 hours.  I took down my old wifi mesh and went with the new Orbi set up same thing.  Went back to google wifi same issue.  Internet is not down at this time.  I am back on Orbi and tried changing channels etc...  I just for the life of me can't figure out why it is only at night and every night but not all cameras at once.

For example 2 nights ago

Front door down 1:03 to 5:03 am

Garage down 2:37 to 4:24 and 1:03 to 1:33

Back yard down 3:18 to 4:08

Shed 1:11 to 5:04

I don't want to return these and go to something that does not record 24/7 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[Uflippinidiot]

So I called support.  It was not dropping wifi.  I kept circling around that and upgrading wifi etc... Come to find out you guys have a big issue.  On my S22 Ultra and on my Samsung tablet I lose hours of time over and over.  I happened to compare it to my wifes home app (signed in as me) on her ipad and iphone and there are no gaps.  After talking with support for over an hour I finally said so you recommend I return the cameras and he said yes.  So back on the ladder I went to uninstall and reinstall 4 older cameras.  Big waste of time for what seems like software issues with the home app.  And by the way your guy said oh we aren't compatible with Samsung.  I was like wait... what... it makes zero sense.

[Brad]

@Uflippinidiot

I am sorry to hear that the outcome with Support wasn't what you were maybe looking for! I am glad that they were able to assist you the best they could. I cannot help you more than they could have in this situation. I hope that you are able to return them if that is the step you choose.

Best regards,

Brad

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve