03-20-2023 04:35 PM
I need help in trying to understand when the camera is recording motion at about 25 feet or when it is recording non motion using the 24/7 recording option. By the way I have paid for the 24/7 recording option. I viewed my camera history I can see several blue lines on the timeline and then I see gaps along a the gray line and I don't know what the gaps means. I viewed some of the gray lines and saw a man walking his but is was not identified in blue. This event was outside of the 25 feet range. So the question is the blue on the history timeline only represent motion that is captured in programmed 25 feet distance and the gray line represent still pictures with no events.?
03-25-2023 02:17 PM - edited 03-30-2023 11:05 AM
Hello Scibo,
Thanks for posting here in the Community and you are correct about what you said. If you’ve set your camera to record and save specific kinds of events in its video history, your camera will detect and process any important activity it detects, but will only save footage of events you’ve enabled to the cloud. You can create custom Activity Zones for your camera or doorbell for different types of activities that you want to be notified about. Even after you create Activity Zones, your camera still streams its entire view and stores the footage in your video history. The video feed stays the same with or without Activity Zones. But when you have Activity Zones, you can get alerts about motion in certain parts of your camera’s view and also check when motion happened there in the past. Hit this link for more information.
Best,
Emerson
03-25-2023 07:26 PM
So are saying that if I establish a zone that will cover my front door area to catch packages being delivered delivered and removed, the camera will conitue record activity outside the zone too include 24,/7 hours recording? MY conern is that if I establish a zone, the camera won't record cars passing in front of my house which is outsideof the zone area?
i
03-30-2023 11:09 AM
Hi Scibo,
Thanks for getting back to us. You're correct, you can still receive notifications even outside your activity zone. Your 24/7 recording will work as usual.
Home app:
Note: If the option to create Activity Zones doesn’t appear in the Home app, follow the Nest app instructions in the section below.
You may hit the link above to know more about the activity zone.
Best,
Emerson
04-04-2023 11:08 AM
Hey Scibo,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Thanks,
Emerson
04-05-2023 03:13 PM
Hey Scibo,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Regards,
Emerson