Timeline viewing live history

[Mehereathome]

Scrolling through the timeline it keeps jumping to current time. Makes it very difficult to view timeline for past live recordings. The timeline shouldnt prevent you from viewing it by always keep jumping back to current live view.  Very frustrating. 

[ByronP]

Hi Mehereathome,

Thank you for posting in the community. I'm sorry to hear you're having trouble viewing your timeline event history and that it keeps jumping back to the current timeline when you try to check past recordings. I understand how frustrating this may be. Let's work together to find a solution.

To better assist, please respond to the following questions:

• When did the situation start?
• What devices are you using to check the timeline event history?
• What model of Nest devices do you have?
• What is the operating system of your mobile device?
• Who is your internet service provider?

Please keep me posted on your findings.

Regards,

Byron

[Mehereathome]

The issue was temporary and after I cleared the cache and restarted my phone pixel9xl the home app for my cameras are working correctly. Thank you for the response.

[ByronP]

Hi Mehereathome,

Thank you for your reply. I'm glad that it was resolved.

Don't hesitate to reach out if you need any further assistance.

Regards,

Byron