Trouble connecting to the best service

[Truth21]

I keep getting the message of “there is a problem connecting to the nest service.  Try again in a few minutes.”

I have restarted my phone 

deleted the app. 
sign out of my account 

still having the same issue 

[Soma3021]

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@Truth21 wrote:

I keep getting the message of “there is a problem connecting to the nest service.  Try again in a few minutes.”

I have restarted my phone 

deleted the app. 
sign out of my account 

still having the same issue 

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Same here for all my devices

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Truth]

Thank you.  I did what you suggested but it still doesn't work.

[janthadeus]

Hi folks,

We appreciate you trying to troubleshoot the issue connecting your camera. Let’s sort this out —  a few questions: how far is your camera from the router? What type of camera is in question? Do you have an Android phone or iPhone? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, were there any changes to your Wi-Fi network? 

Give these steps a try:
 

1. Close all the apps running in the background of your phone, reopen the Google Home app then try pairing your camera again.
   Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
2. Restart your router or modem, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
3. Factory reset your camera, when the light pulses blue it means it’s ready to be paired to your Google Home app. Try the pairing setup again.

Let me know how it goes.

I appreciate the help, Brad.

Thanks,

JT

[Truth21]

I have cams in the basement where the router is

Drop Cams

iPhone

2.4

No changes

The issue is that the app disconnects, and you have to log back in

[janthadeus]

Hey there,

I’m sorry for the confusion here. Let’s further check this —  a few questions: does your phone have a pending software update? Is your Nest app up to date? Also, do you have another device to test your Nest app’s functionality?

Here are some troubleshooting steps you can also try:

Step 1: Verify the device’s Date and Time settings are correct and automatically set.

1. Settings > General > Date and Time.
2. Tap Set Automatically > toggle it off and then back on.
3. Make sure that the timezone, date, and time are correct.

Step 2: Confirm that the Nest has permissions to use your phone's location.

1. Settings > Apps > Nest > Permissions.
2. Set Location to Allow all the time.

Step 3: Switch your connection from Wi-Fi to cellular data.
 

Let me know how it goes.

Best,

JT

[janthadeus]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[Truth]

i haven't been able to try.  I will be able to do it today.

[Truth21]

I did everything you suggested and it seems to be working.  I will keep an eye on it for the next week or so.  Thank you

[EmersonB]

Hello everyone, 

@Truth21 thanks for getting back to us and we're glad to hear that it's working fine now. Let us know if you have more questions in mind.

I appreciate your help, JT and Brad.
 
Best,
Emerson

[EmersonB]

Hi Truth21,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

[EmersonB]

Hi everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

[Truth]

It still happens off and on.

[Brad]

@Truth

Sorry to hear it happens on and off, but I am glad to hear it is working for you now. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. We'll keep this thread open for a little longer for any follow-up questions or concerns.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad