Trying to re-add wired Nest doorbell camera

[Brandon_B]

I have a smart home with a Unifi access point that my wired Nest doorbell camera was connected to. I had to do some maintenance on the access point and when I brought it back online, every device that was connected to this access point EXCEPT the Nest doorbell was able to connect without any issue.

For some reason, the doorbell stayed offline, and when I tried to reset the Wifi settings on the doorbell camera, the app could not find the camera, even though Bluetooth was enabled on my phone and I was standing less than 5 feet from the camera. I also moved the phone next to the camera and was not able to connect, so I removed the device from my account and tried to re-add it.

I am now being prompted to input the 6 digit code from the back of the camera. I do not have the reset tool necessary to unmount the camera. Is there another way I can get this code since it was previously added onto my account?

[MplsCustomer]

@Brandon_B

The 6-character Setup Code is not stored anywhere where you can retrieve it. Can you use a paperclip to unmount your Nest Hello Doorbell?

[Brandon_B]

I was able to locate a thumb tack to unmount the doorbell and then progress through the setup right until it prompts to choose the last 4 digits of the serial number.

And then the list from which to select serials never populates.

I honestly don't understand why it's so difficult to just get my camera re-added back to my home wifi. This isn't rocket science.

[MplsCustomer]

@Brandon_B

Are you using the Google Nest app to reinstall your Google Nest Hello Doorbell? If you try to use the Google Home app, I think you can get the result you're having.

[Brandon_B]

While I appreciate the assistance, this did not work either. I get a “Something went wrong” error.

I don’t know if you work for Google or not, but I’ll reiterate my feeling that it should not be this difficult. I also should have to fly through all the step by step instructions when the cam is already wired and mounted.

[janthadeus]

Hi folks,

Thanks for trying to troubleshoot your doorbell. I appreciate your efforts here. Let’s sort this out — a few questions: what’s the status light of your doorbell? How far is the doorbell from the router? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? When did the issue start? Also, were there any changes to your WiFi network? 
 

Going over the steps here might help:
 

1. Restart your doorbell.
   • Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. You can also use a paper clip or thumbtack.
   • Locate the reset button at the back of the doorbell.
   • With a pin, press and hold the button for 5 seconds.
2. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
3. If you have a dual band Wi-Fi frequency, ensure to pair it to a 2.4 GHz Wi-Fi frequency to get a stable connection.
4. If all else fails, factory reset your doorbell. Please read the instructions carefully to factory reset your doorbell.

Let me know how it goes.

I appreciate your help, MplsCustomer.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[EmersonB]

Hey everyone,

@Brandon_B just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, JT and Archie.

Regards,
Emerson