12-10-2022 12:10 PM
Hi - I am trying to install a nest cam with flood light. I use the home app, select add device, select my address and it immediately searches for devices. It only finds a google wifi (which I don't have) and ask if I want to set it up. I select "setup a different device", select nest cam with floodlight, and it ask me to scan the QR code, which I do. It then immediately goes back to "searching for devices" and, of course, only finds that google wifi. I go through the process again and it just continues to go back to searching for device and finding only the google wifi - it's an endless loop. I tried adding by using only the set up code, instead of scanning the QR code, but as soon as I enter the setup code - guess what....it goes back to searching for a device. How the heck to I get to where I can actually see the installation instructions, add the camera, connect to wifi, etc?
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12-10-2022 02:33 PM
Uninstalled and reinstalled the home app. That did the trick.
12-10-2022 02:33 PM
Uninstalled and reinstalled the home app. That did the trick.
12-14-2022 09:20 AM
Hi there,
I am glad to hear that this has been resolved for you! Sorry to hear we couldn't get to you sooner, but it seems to be taken care of. As this is resolved, we'll go ahead and keep the thread open for another 24 hours for any follow-up questions or concerns, then the thread will be locked.
Best regards,
Brad