Turn off Notifications for Friendly Faces

[APEGamer]

I've seen various people ask this, but have yet to see a good answer. I just want to not receive notifications when the doorbell detects a familiar face. The doorbell successfully detects my face, and I'm able to turn notifications on and off - it seems like 3 lines of code to tie those two features together.

[EmersonB]

Hello APEGamer,

Thanks for reaching out here in the Community. From the settings of your Nest Doorbell in the Google Home app or Nest app, you can turn off the Familiar Face settings so that you'll be able to receive a notification.

Give these steps a try to turn on or off the familiar face:

Home app

1. Open the Home app .
2. Tap Settings Subscriptions Nest Aware Familiar face detection.
3. Turn familiar face detection on or off for each camera.

Nest app

1. Open the Nest app .
2. Tap Settings .
3. Select Familiar faces.
4. Turn Familiar face detection on or off for each camera.

To learn more, you may visit our public article about “Familiar face detection”.

Regards,

Emerson

[APEGamer]

Thanks for the response. I want familiar face detection - I just DON'T want to be notified if it recognizes a familiar face. If I turn off familiar face detection it will still notify me; it just won't say it's a familiar face.

[EmersonB]

Hi APEGamer,

I appreciate your update. If your familiar face is disabled, the camera stops the use of Nest’s face recognition algorithms. None of the home members (Google Home app) or people with shared access (Nest app) receive familiar and unfamiliar face alerts. The owner and everyone who shares the home can continue to get People notifications for any person the camera detects, but the alert doesn't specify whether a face is familiar or unfamiliar. If needed, each person can turn off People notifications.

To learn more, you may visit our public article about "Familiar face detection".

Best,

Emerson

[APEGamer]

Your description explains how it currently works, but that's not how people WANT it to work. I agree with other posts on this topic, where people have expressed interest in:

1) Leaving race recognition turned on. This is the crucial bit.

2) NOT receiving an alert when a familiar face is seen.

3) Do receive an alert when an unfamiliar face is seen.

This seems ridiculously easy to implement with an 'if' statement.

[EmersonB]

Hey APEGamer,

We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future.  I'd suggest you send yours with our Send Feedback form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. 

Thanks,

Emerson