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Unable to add Nest Cam battery indoor Outdoor

LibGyrl
Community Member

I have followed the Google home "add device" instructions but am unable to add my device. I attempted to add by scanning the QR code and by adding the set up code but nothing happens.

All apps are up to date. I am near and rebooted the WIFI router. Have reset the camera to factory.

Thanks in advance for the help !

1 Recommended Answer

LibGyrl
Community Member

Google support resolved my issue. Instead of adding the new Nest Cam to the primary home I use in my Google Home app, add the new Nest Cam to a new Home profile [or a different profile in the Home app]. This worked immediately. When trying to add a new Nest Cam or new Doorbell to a profile that already has the Thermostat(s), issues may occur that prevent the new device from being added. Hope this insight helps others

View Recommended Answer in original post

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@LibGyrl 

After you scan the QR code, are you plugging in the camera with the cord facing the FRONT of the camera, and is the status light pulsing blue as specified in the install video at about 1:25?

https://support.google.com/googlenest/answer/10919314?hl=en&co=GENIE.Platform%3DAndroid

If it is pulsing blue and nothing at all happens, you could try contacting Google Nest Support; perhaps you have a defective camera:

https://support.google.com/googlenest/gethelp

LibGyrl
Community Member

Thanks @MplsCustomer. I have in fact tried all of those options and no luck. I think I may indeed have a defective devise. Will work on getting a replacement - its never this hard. 

LibGyrl
Community Member

Google support resolved my issue. Instead of adding the new Nest Cam to the primary home I use in my Google Home app, add the new Nest Cam to a new Home profile [or a different profile in the Home app]. This worked immediately. When trying to add a new Nest Cam or new Doorbell to a profile that already has the Thermostat(s), issues may occur that prevent the new device from being added. Hope this insight helps others

@LibGyrl 

Perhaps the "issues that may occur" are related to the "unable to connect to assisting device" error that have plagued so many users for a year or more. (This is when the Google Nest install procedure attempts--and fails--to obtain the Wi-Fi network name and password from another Google Nest device--the "assisting device"--instead of letting the user enter the Wi-Fi network name and password.)

Did Support then help you to move your new Nest Cam to your existing "home", so that all your Google Nest devices are in the same "home"? (Note that a Nest Aware subscription applies to only one "home".)

Unfortunately Support did not help me move the Nest Cam to the primary "home" profile @MplsCustomer. After nearly an hour on the phone [and 2+ weeks of trying on my own], I was glad the app mobepast the "connecting your device" step in order to finally add the device. While inconvenient to not have all of my devices in one "home profile, I will live with it for now.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting and we appreciate your time in providing the Community the steps that resolved your issue — it's a big help. In the meantime, do you still have other questions and concerns?
 

I appreciate your help here, MplsCustomer.
 

Thanks,

JT

No other questions at this time 

JenniferV
Community Specialist
Community Specialist

Hey LibGyrl,

 

Got it. Since you don't have any more questions and concerns, I'll go ahead and lock this thread now. Feel free to create a new thread should you need help in the future.

 

Have a good one!

 

Thanks for the help here, MplsCustomer and JT.

 

Best,

Jennifer