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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15370 Views
  • 0 replies
  • 6 kudos

Resolved! Nest Hello no longer rings chime

My Nest Hello no longer rings the chime. It used to work but now no longer rings the chime. I've replaced the transformer and the chime. I suspect the chime connector is malfunctioning and would like to replace it. Where can I obtain one?

tks2017 by • Community Member
  • 1323 Views
  • 7 replies
  • 0 kudos

Resolved! Nest Hello doorbell not connecting on set up

Had a Nest doorbell set up for a while. I then upgraded my router to a Google Mesh set up with 1 point. I just replaced my doorbell (due to peeling issues) and it will not connect to another Nest device in my account for set up (4 thermostats and a p...

Resolved! Temperature > 104 degrees Fahrenheit

Temperatures in Texas have been > 104 degrees F lately. This is the maximum temperature in the specifications. What happens when the temperature reaches 108, 110 degrees? Is the Google Cam ruined?

DenLen by • Community Member
  • 977 Views
  • 3 replies
  • 0 kudos

No Doorbell Ignore Option

I just purchased the Nest doorbell (battery) along with the Google Home Hub. When the doorbell rings and the notification comes through to my Hub and my phone, I am not given an option to "Ignore". The camera just continues recording for 40 seconds b...

Desiree33 by • Community Member
  • 573 Views
  • 3 replies
  • 0 kudos

Resolved! Nest Doorbell Lens

Hi had my nest doorbells (battery) about a week, I've noticed recently on one camera that there is a smudge on the picture and it seems the lens cracked or broken. Is it possible to get a replacement lens.?

Rynsewind by • Community Member
  • 1584 Views
  • 6 replies
  • 0 kudos

deleted account, need to release devices

Hello, after leaving my rental, I deleted my nest account without releasing devices (camera, doorbell, thermostat). I would now like to release these devices from my account so new owners may use them. Is this possible? Thank you in advance for your ...

kodoc by • Community Member
  • 962 Views
  • 6 replies
  • 0 kudos

Nest to Google Home

Recently switched from Nest to Google home, then transitioned old cameras and new cameras over, and I can’t see your life video screen though go back to look at recordings?

BigFella by • Community Member
  • 644 Views
  • 4 replies
  • 0 kudos

Cannot access old email for setup.

I cannot sign in to my old Nest account because I no longer have access to my old email and Nest is sending me a code to verify my identity. I tried setting up a new account and it says I have to get the old owner to remove it first. I AM the old (or...

UKHOOPZ by • Community Member
  • 576 Views
  • 3 replies
  • 0 kudos

Nest cam 2nd gen not connecting to new router

2nd gen indoor nest cam. Recently moved and setting up the cam for a new "home" location. Home app does not automatically find the device. I go through manual setup and asks for a QR code (I don't remove stickers and I don't remember ever using one i...

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