Unable to connect wired camera and battery doorbell

[EmmaW]

I purchased a new camera (wired with floodlight) and battery door bel 

Neither will connect despite making all the right sounds ?

I have tried setting it up in another home and it will not connect? 
many ideas?

[CarlosS]

I'm not sure on these cameras but on most Nest devices, when connecting for setup, the phone must connect to a temporary wifi network the Nest device creates. On iOS sometimes it is useful to manually connect to it when the Home app says it is trying to connect to the device. 

[aatienza]

Hey there,

EmmaW, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What message are you getting when setting up your camera? What phone are you using (Android, iOS)? Also, how far is your camera from your Wi-Fi router? 

Check out this link on how to Troubleshoot connecting to the app or Wi-Fi.

I appreciate the help, InstantBits.

Thanks,
Archie

[aatienza]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie