Unable to find Nest Cam in Setup

[TH6]

I have a Nest Camera Outdoor, wireless. And I had to get a new router, so the router that was connected to the camera is no longer available. I have been unable to get my Nest Camera into setup mode to connect to it with my phone. I have factory reset the camera, and the light on the camera is solid white while plugged in. How do I get the camera to go into setup mode, with the light flashing blue?

Thanks,

[MplsCustomer]

@TH6 

Changing Wi-Fi settings is a real weakness in Google Nest devices.

Have you tried Google Nest's first recommendation when getting a new router/modem?

"The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as they were before. This will usually work even if you’ve purchased a new Wi-Fi router, as long as the manufacturer settings are the same."

https://support.google.com/googlenest/answer/9223711

[Carlos32]

If you have already factory reset your Nest Camera Outdoor and the light is solid white, it means that the camera is in "ready to connect" mode. To enter the setup mode, follow the steps below:

1. Make sure your phone is connected to the same Wi-Fi network that you want to connect your Nest Camera to.
2. Open the Nest app on your phone and tap on the "Add" button to add a new device.
3. Select "Nest Camera" from the list of devices and follow the on-screen instructions to scan the QR code on the back of your camera.
4. If the camera does not automatically enter setup mode, press and hold the button on the back of the camera until you hear a click, then release the button.
5. The camera should now enter setup mode, and the light on the front of the camera will start flashing blue.
6. Follow the on-screen instructions in the Nest app to complete the setup process and connect your camera to your new router.

Advantages of Nest Camera Outdoor:

• High-quality video and audio
• Easy to set up and use
• Ability to monitor your home remotely from anywhere with an internet connection
• Smart features such as motion detection and alerts
• Weatherproof design for outdoor use

Disadvantages of Nest Camera Outdoor:

• Requires a subscription to access some features such as continuous recording and facial recognition
• Relies on Wi-Fi connection, which can be unreliable in some areas
• Can be thesambadlottery to other security cameras on the market
• Some users have reported connectivity issues and glitches with the Nest app.

[TH6]

This is a Nest camera by Google, so the battery powered one is not in the Nest app to setup. When I click on the button on the back until it chimes, the light goes yellow and then it turns solid white, it does not go into setup mode where the light is blinking blue. 

I have tried several times to connect using the Google Home app, but it is never able to connect to the device. Do the instructions change if considering this is a camera that was released by Google and not Nest?

[MplsCustomer]

@TH6 

We've had a battery camera for 20 months, but have not had to do a factory reset and reinstall.

The installation video (see below) says you should scan the QR code or enter the 6-character Setup Code first, and then connect the camera to power:

https://support.google.com/googlenest/answer/10919314

But I don't know what can go wrong if you did not first remove the camera from the Google Home app while you were still connected to your old router/modem on your old Wi-Fi network.

There are also posts from other customers in this forum reporting that they are unable to reinstall cameras or doorbells; some of these seem to be due to some sort of corruption of their Google Nest "home/structure" due to some defect on Google Nest's servers.

Are you unable to try Google Nest's first recommendation of setting the network name (SSID) and password on your new router/modem to the same values you had on your old router/modem?

[TH6]

Well i already did a factory reset, so changing the name of the network wouldn't work anymore. But i'm also not allowed to change it per ISP.  When I go into the app and add a new camera and input the code from the camera it just never finds the camera. Which I am assuming is due to the camera not going into setup mode, as I have been unable to get the light to flash blue. I have tried just hitting the button for a moment, for a few seconds, and more than 10 seconds (which factory resets the camera). 

[MplsCustomer]

@TH6 

I don't know why Carlos32 suggested pressing and holding the reset button during the setup process; I've never encountered that instruction.

Is your camera unplugged when you're getting the steady white light that fails to turn blue? These are all the status light values for the battery camera: https://support.google.com/googlenest/answer/9268073?hl=en&sjid=12500727412294857038-NA#zippy=%2Cgoo...

Another possibility is that perhaps the factory reset didn't complete. Did you hold the reset button down for at least 12 seconds until hearing a confirmation tone?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=12500727412294857038-NA#zippy=%2Cnes...

If you can't resolve it, you could try contacting Support.  When you get to the "Resources" page, do not select any of the help topics; just click on "Next step" to get to the contact options page.

https://support.google.com/googlenest/gethelp

[TH6]

Thanks, the link to the support page gave me some ideas. Basically I had to connect another router to the router provided by ISP, to connect to the camera (and my phone), and then I was able to use the new router to connect the camera to. Im not sure why, but it is working now. 

[zoeuvre]

Hi TH6, 

I'm glad to hear that everything has been sorted out. 

In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

I appreciate your help, @MplsCustomer and @Carlos32. 
 

Best,

Zoe