05-08-2023 06:54 AM
I have a Nest Camera Outdoor, wireless. And I had to get a new router, so the router that was connected to the camera is no longer available. I have been unable to get my Nest Camera into setup mode to connect to it with my phone. I have factory reset the camera, and the light on the camera is solid white while plugged in. How do I get the camera to go into setup mode, with the light flashing blue?
Thanks,
05-08-2023 07:15 AM
Changing Wi-Fi settings is a real weakness in Google Nest devices.
Have you tried Google Nest's first recommendation when getting a new router/modem?
"The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as they were before. This will usually work even if you’ve purchased a new Wi-Fi router, as long as the manufacturer settings are the same."
05-08-2023 08:14 AM - edited 05-09-2023 10:14 AM
If you have already factory reset your Nest Camera Outdoor and the light is solid white, it means that the camera is in "ready to connect" mode. To enter the setup mode, follow the steps below:
Advantages of Nest Camera Outdoor:
Disadvantages of Nest Camera Outdoor:
05-08-2023 08:48 AM
This is a Nest camera by Google, so the battery powered one is not in the Nest app to setup. When I click on the button on the back until it chimes, the light goes yellow and then it turns solid white, it does not go into setup mode where the light is blinking blue.
I have tried several times to connect using the Google Home app, but it is never able to connect to the device. Do the instructions change if considering this is a camera that was released by Google and not Nest?
05-08-2023 09:51 AM
We've had a battery camera for 20 months, but have not had to do a factory reset and reinstall.
The installation video (see below) says you should scan the QR code or enter the 6-character Setup Code first, and then connect the camera to power:
https://support.google.com/googlenest/answer/10919314
But I don't know what can go wrong if you did not first remove the camera from the Google Home app while you were still connected to your old router/modem on your old Wi-Fi network.
There are also posts from other customers in this forum reporting that they are unable to reinstall cameras or doorbells; some of these seem to be due to some sort of corruption of their Google Nest "home/structure" due to some defect on Google Nest's servers.
Are you unable to try Google Nest's first recommendation of setting the network name (SSID) and password on your new router/modem to the same values you had on your old router/modem?
05-08-2023 09:54 AM
Well i already did a factory reset, so changing the name of the network wouldn't work anymore. But i'm also not allowed to change it per ISP. When I go into the app and add a new camera and input the code from the camera it just never finds the camera. Which I am assuming is due to the camera not going into setup mode, as I have been unable to get the light to flash blue. I have tried just hitting the button for a moment, for a few seconds, and more than 10 seconds (which factory resets the camera).
05-08-2023 10:06 AM
I don't know why Carlos32 suggested pressing and holding the reset button during the setup process; I've never encountered that instruction.
Is your camera unplugged when you're getting the steady white light that fails to turn blue? These are all the status light values for the battery camera: https://support.google.com/googlenest/answer/9268073?hl=en&sjid=12500727412294857038-NA#zippy=%2Cgoo...
Another possibility is that perhaps the factory reset didn't complete. Did you hold the reset button down for at least 12 seconds until hearing a confirmation tone?
If you can't resolve it, you could try contacting Support. When you get to the "Resources" page, do not select any of the help topics; just click on "Next step" to get to the contact options page.
05-08-2023 10:20 AM
Thanks, the link to the support page gave me some ideas. Basically I had to connect another router to the router provided by ISP, to connect to the camera (and my phone), and then I was able to use the new router to connect the camera to. Im not sure why, but it is working now.
05-09-2023 12:46 PM
Hi TH6,
I'm glad to hear that everything has been sorted out.
In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.
I appreciate your help, @MplsCustomer and @Carlos32.
Best,
Zoe