Unable to play back event history

[MichaelM7794]

For awhile now I am unable to playback event video history. 
I’ve made sure my subscription was current

All updates current

Updated and restarted phone

Removed and reinstalled cameras to try and start over. 
Why am I paying for this if it doesn’t work??

[Rubes]

Can you confirm if you’re using the Nest app or Google Home app? The Neat app is confirmed to have playback issues after the most recent update.

[twittel]

I use the Nest app exclusively.  And as of today, my video thumbnails continue to be available, and play.

[Rubes]

The thumbnails don’t seem to be affected. The Nest app issue is isolated to scrubbing through video history.  

[MichaelM7794]

Exactly. I can scroll but will not play. Circle just spins

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad

Thanks for your help, Rubes!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

[twittel]

I have a 1st gen nest doorbell (wired) with a Pixel 2 w/Android 11:  After May 2022 update, I can not get thumbnail videos.  Here is how I fixed it:

Disconnect doorbell from frame and "Factory Reset" by pressing reset button and doorbell simultaneously.  Once completed, I reconnected the doorbell to my wifi, but it wouldn't connect.   Using the phone Nest app, I "reinstalled/setup" the doorbell as if it were brand new.  Once I completed all the steps on the phone app, my doorbell connected to wifi and I now have video thumbnails.   This was a lot of work, especially getting the doorbell cover removed.  Editorial:  Google has great hardware/software products, but software engineering quality control seems to be lacking; as if, upgrades are not tested before releasing to consumer.