09-12-2021 05:13 PM
When connected to usb, light shows pulsing white and not blue (waited for two hours).
Answered! Go to the Recommended Answer.
09-23-2021 11:40 AM
Hi there.
No worries. Thanks for the reply.
After full reset, I was able to setup and connect with google home.
Thanks again!
09-21-2021 03:38 PM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’
Please let me know if you need further assistance.
Best Regards,
Brad.
09-23-2021 11:40 AM
Hi there.
No worries. Thanks for the reply.
After full reset, I was able to setup and connect with google home.
Thanks again!
10-01-2021 12:39 PM
I am very glad to hear that it is working for you after full reset! I will go ahead and close this thread as resolved at this time. If you still need assistance, please feel free to start a new thread.
Best Regards,
Brad.