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Unable to use my paid subscription

PG
Community Member

I was reviewing the security settings on my account.  I believe I removed "Nest" from "Third-party apps with account access" (Nest is owned by Google, not a third-party). Afterwards, my all of my camera disappeared from my account.  I had to reconnect all my Nest devices to my account.  However, I'm unable to restore my Nest Aware.  I see the error:

Necessary action

You are not using one or more of the paid subscriptions. It is possible that you are no longer a member of any house or that it has been deleted.

Screen Shot 2021-09-28 at 4.13.15 PM.png

Why was my house deleted simply for following google's recommended security suggestions to remove anything I don't believe should have access in third-party?

How do I get my Nest Aware service restored to my account?  Please help.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that issues with the Nest Aware can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS