I tried to setup my Nestcam using the cellphone app. It refuses, saying that it has been registered under another email address, which must have been mine. The prior Nestcam app no longer exists. How do I fix this?
I’m sorry for the trouble this has caused you, let me help you out. Could you tell us the type of Nest camera you have? Did you reset the camera before setting it up? Also, have you tried any troubleshooting steps to fix this? Keep us posted.
It's a Nest Cam A00005. When I bought it, I subscribed to the Nest Cam service. When I cancelled the service I got rid of the e-mail account. Now I'm unable to register under a different account because the app says it's already registered. I cannot access the original account. Can you unregister it for me? The key is NYDWRH. There's also a S/N at the top.
To confirm, is your camera set up to your new account? If so, did you use the Google Home app and update your payment method before subscribing? Also, we can't access your old account for security purposes.
No. I can't register the camera to my present account because the app says I have to unregister it from the previous account first, and that's the problem because I can't access the previous account. I'm asking how can this be fixed?
I am afraid that without the original access to the account with the devices on it, I am not aware of another option to remove them without the access. You can try to Factory Reset all of them, but I can't say that will fix the issue.
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.
