Upgraded my modem - Nest doorbell not connecting

[MelbourneV4]

Hi Everyone, I upgraded my modem a few weeks ago and had no issues connecting my doorbell, lights and 4 speakers but for some reason my 2 battery indoor/outdoor nest cameras do not connect. I have:

- held down the button to reset them

- Tried both 2.4 & 5GHz (which I have setup with different names)

- Upgraded my phone from a Samsung to a Pixel  & have tried using my wife's iPhone & all have the same issues

& it keeps giving me the 'Try moving closer to your Nest Cam (battery)' message.  The cam is plugged in and sitting next to my phone. 

Does anyone have any other ideas??? Cheers!!! 

[catheryn]

Hi @MelbourneV4, 

Thanks for posting in the community. I'm really sorry to hear about the issue you're having connecting your Nest Doorbell to your new network. 

I understand that you are not able to connect it even after you reboot the doorbell, trying on a different phone and updating your network settings. I appreciate your efforts to troubleshoot the problem. 

Before trying any additional step, please reply with the following information: 

• What is the current color of the LED light on the front of the doorbell?
• Are you receiving any error messages or codes? If so, please share the exact message.
• Which version of the Google Home app are you using?

Once we have this information, we can work together to find a solution and successfully connect your doorbell.

Regards, 

Catheryn